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What this article covers:

  • Mistake #1: Treating digital transformation as an IT project rather than a business change program
  • Mistake #2: Under-investing in change management while over-investing in technology
  • Mistake #3: Setting vague KPIs that make it impossible to measure success
  • Mistake #4: Delegating transformation ownership instead of leading it from the top
  • Mistake #5: Trying to do everything at once instead of sequencing for quick wins